A new analysis of WAP Usability:
"We have provided online banking via WAP to our customers since early this year. The idea seemed perfect. Virtually all our customers use the Internet, and they all have mobile phones. But then they try this WAP, and it is so hard! You go down, down, down all these menus, and you wait, wait, wait each time. You're straining to read text on this tiny screen on the phone. Eventually, people just give up."